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Returns Policy

If you contact us first, we always accept requests to return sealed-condition merchandise for acceptable reasons and for a full refund if made within 7 days of its delivery to you. After 7 days a full refund of item cost is not possible, but we will issue an 85% store credit (not cash) for the item amount, which will be applied to your next transactions. Items have to be in Sealed condition..

Y"Sealed" condition means the item is in like-new condition with all parts and components present, that it's packed exactly as packed by the manufacturer, and there is no damage to the outer package. Opened "blister pack," "blister card" or sealed "blind box" (collection-type/gashapon/capsule toy items) merchandise which cannot be opened without cutting or tearing the package or its seal may not be returned. Please note, however, that unless the return is necessary because of a shipping error or defective merchandise, the cost of shipping the item(s) back to JapanToys is your responsibility. Always consult with us (by contacting sales@japantoys.com.au) for our instructions before returning any merchandise, regardless of the reason.

If a return becomes necessary due to a mistake in shipping, shipping damage or a defect in the product, we will compensate you for the shipping charges to return the item to us, if you ship the item as directed by us. All claims for returns or refunds due to shipping damage or manufacturing defects must be made within 7 days of its delivery to you. After 7 days a full refund is not possible.

We reserve the right to reject claims in cases of obvious user abuse.

If a product description is lacking or does not answer a question you have about an item, simply ask us (sales@japantoys.com.au)! We're always happy to answer any questions you have about products prior to your placing an order. Because of this, please understand that we will not pay for a return of merchandise simply because it was not what you expected. Ask us before you order if you have any doubts about what you're buying!

IMPORTANT NOTES ABOUT REFUNDS: Please note that we accept payments and provide refunds in Australian Dollar only. We also offer refunds as store credit. Store credit cannot later be exchanged for refunds. Please also note that JapanToys does not cover any fees charged by your credit card company or PayPal when processing refunds. All such fees are the sole responsibility of the customer.

Cancellations:

While we accept customers' cancellations of all or part of their order at any time prior to payment processing/ product arrival for pre-order item, we ask that you keep cancellations to a minimum by avoiding heat-of-the-moment orders and making sure that you really want something before you click the Add to Cart button.

Overstocks due to customer cancellations affect our ability to offer great prices, so this is in everybody's interest! We reserve the right to limit or close the accounts of customers who abuse the cancellation policy, or abandon ship-able orders without submitting payment. Once an order is sent, it cannot be cancelled, although it can be returned as described above.

Shipping

We can ship to virtually any address in Australia. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations.

Shipping for Pre-Order

if your order contains 1 or more pre-order item, we will hold the shipping until either 1. All the item in the order arrived 2. The total item that in-stock/arrived reach $100 3. If the order consists of a mix of in-stock and pre-order items, we will prioritise shipping it out when the combined total of pre-order items reaches $100 or more before shipping